Frequently Asked Questions
How long is processing?
We are experiencing COVID-related delays on shipments of raw materials, labels and packaging. Because of this we’ve extended our processing time to 1 to 2 weeks. We ask that you only inquire about the status of your order at the 2 week mark. As we adjust to the changes COVID is bringing to our business, we want customers to understand that no news is good news. We will reach out if there are issues or delays that would push the processing time past the 2 week mark (this is very rare.)
Can I change my shipping method after I place an order?
No. If there are errors in your order send an email to email@example.com and we will cancel it.
If my butter melts can I still use it? Should I throw it away? Is it spoiled?
Our whipped butter is absolutely still usable, fragrant and effective even when melted. It won’t go back to a whipped texture (unless you whip it yourself with a hand mixer) but it will still be spreadable with the texture of a soft cream. If your butter arrives melted just put it in the fridge and let it harden, take it out and let it come up to room temperature.
My butter melted and now it’s low down in the container. Did I receive less product?
No. We whip a lot of air into our butters so when they melt the volume goes down because the air bubbles escape. But the weight of the product is the same and it will last the same amount of time.
My butter is frothy at the top, but it’s not low down in the container. Is something wrong with it?
Nope! It got a little warm in transit but if it’s still high up then that means the air we whipped into it is still there. So it's all good!
My container is cracked/damaged and my product spilled. What do I do?
Send photos of the damage to firstname.lastname@example.org and we will process a refund or replacement.
What is the shelf life of the butters?
Is this a black-owned company?
Which butter is good for stretch marks?
Each butter contains ingredients that reduce scarring and blemishes in the skin so they’re all good for stretch marks!
Which butter is good for eczema?
All our butters are formulated to smooth, soften and reduce inflammation in skin so they’re all good for eczema!
Can I use the butters in my hair?
Absolutely. Most of our customers do. The butters add sheen and moisture to the hair and scalp.
How do you scent the body butters?
All of our butters are scented with essential oils. We don’t use synthetic fragrances so our butters are not designed to be a perfume alternative. However they are incredibly fragrant and their scent transfers onto skin and hair.
Are the butters good for sensitive skin?
All our ingredients are skin safe and our butters contain no synthetic chemicals. So yes, they are very gentle.
I don’t like the smell of the butter or soap I got, can I change it or get a refund?
Unfortunately no. We only do refunds or replacements for damaged or compromised products, or incorrect orders.
How do you scent the soap bars?
All of our soap bars are scented with essential oils. We don’t use synthetic fragrances so our soap bars are not designed to be a perfume alternative. However they are incredibly fragrant and their scent transfers onto skin.
How do you color the soap bars?
We use mica powder/liquids to add a natural shimmery finish to some of our bars.
Mica is naturally produced and is an organic ingredient safe to use on almost all skin types.